tilo

Tilo · Account & data

Delete your Tilo data

Tilo has no sign-up, but it keeps an anonymous profile for you. Here is how to delete it.

Who is responsible

Tilo is an app by Inovy (Oğuzhan Aktay). Contact: support@inovy.dev.

Delete in the app

  1. Open Tilo and go to Settings → Privacy.
  2. Tap Delete my data and confirm.

This is the fastest way. The deletion starts immediately.

Or ask us by email

If you cannot open the app, write to support@inovy.dev and include the Your ID value shown in Settings → Privacy. Tilo has no account, so that ID is how we find your data; without it we cannot match your request. Please do not send receipts or card details. We delete what is linked to that ID and reply within 30 days.

If you no longer have the app

Tilo has no account, so the data is anonymous: without the ID we cannot tell which data is yours, and we cannot link it to a person. If you have already uninstalled the app, a reinstall creates a new ID, so it cannot reach the old data. That is why you should delete in the app before you uninstall. Data that is no longer linked to anyone you can identify is deleted automatically after 12 months without use.

What is deleted

  • Your anonymous profile and your anonymous ID (language and region, creation date).
  • Your Help & feedback messages, with any email address you added.
  • Your stored Pro status (entitlements), including Pro from a code or a reward.
  • Code redemptions and attempts, and rewarded-ad records.
  • On your device: the keyboard recents.

Warning: Pro that came from a reward or a code ends when you delete, and it cannot be restored. An Apple or Google subscription stays with your store account and comes back with Restore.

What is kept

  • Saved TVs stay on your iPhone or phone. Forget a TV in Tilo, or delete the app, to remove them and their pairing keys.
  • Apple and Google subscriptions stay with your store account and are not cancelled. Cancel them in your Apple ID or Google Play subscription settings. If you subscribed, Restore in Tilo brings Pro back.
  • Purchase records held by Apple, Google and Adapty, and analytics, crash and replay data already received by Mixpanel, Sentry, Microsoft Clarity, Meta and Google, stay with those providers under their own retention periods.

Data we have not been asked to delete is removed automatically after its retention period (feedback 24 months, coupon attempts 90 days, rewarded-ad records 12 months, unused anonymous profiles 12 months). See the Privacy Policy for details.