Which TVs does Tilo support?
TVs and players running Android TV or Google TV, LG webOS, Samsung Tizen and Roku, on the same Wi‑Fi as your iPhone. Features vary by model and software version, so try the free version with your TV first.
How do I pair my TV?
- Android TV / Google TV: enter the 6-character code shown on the TV.
- LG webOS: choose Allow in the prompt on your TV.
- Samsung Tizen: choose Allow when the TV asks about the new connection.
- Roku: nothing to do; Tilo connects straight away.
If the prompt or code disappears, start pairing again from Tilo.
Tilo can’t find my TV.
- Turn the TV on and check it is on the same Wi‑Fi network as your iPhone (not a guest network).
- Check that Local Network is on for Tilo in iOS Settings → Privacy & Security → Local Network.
- Still not listed? Tap Enter IP address instead and type the IP address from your TV’s network settings.
The connection keeps dropping.
Tilo reconnects on its own when the connection drops. If it keeps happening, move closer to your router, make sure the TV’s network standby or “quick start” option is on, and restart the TV. If your TV was reset, forget it in Tilo and pair it again.
Why can’t Tilo turn my TV on?
Many TVs switch off their Wi‑Fi in standby. Tilo can wake a TV over the network only when the TV supports it and its network standby setting is on. Otherwise, turn it on with its own remote or button.
Voice or the keyboard does not work.
Both are part of Tilo Pro. Voice needs microphone and speech recognition permission, and uses Apple’s on-device recognition, which is not available for every language. Some TVs do not accept text input in every app.
How do I subscribe, cancel or restore Tilo Pro?
Subscribe from the Pro screen in the app. Manage or cancel in your Apple ID’s subscription settings (Settings → your name → Subscriptions). To restore Pro on a new iPhone, tap Restore on Tilo’s Pro screen with the same Apple ID.
How do I redeem a code?
Open Settings in Tilo and tap Redeem a code, or use the “Have a code?” link on the Pro screen. App Store offer codes use Redeem an App Store offer code in the same place.
How do I delete my data?
Tilo has no account. Deleting the app removes the TVs and settings stored on your iPhone. To delete the data linked to your anonymous ID on our servers, send “Delete my data” from Settings → Help & feedback before you delete the app, or email privacy@inovy.dev. Details are in the Privacy Policy.
How do I contact you?
Send feedback from Settings → Help & feedback in the app, or email support@inovy.dev. For privacy requests, write to privacy@inovy.dev.
Need more help? support@inovy.dev ↗