1. In the app (fastest)
- Open Crumbtown and go to Settings → Delete account.
- Read what will be deleted, type the confirmation word and confirm.
- Crumbtown deletes your data from our servers, then wipes the game data on your iPhone and returns to the start. If the server cannot be reached, it tells you and nothing is reported as deleted; try again when you are online.
This works for anonymous players too.
2. What is deleted
- Your profile and anonymous ID, your save (bakery, progress, currencies, bakery name), your entitlement record, your reward records and your feedback messages, from our servers.
- The game data and settings on your device, and its stored sign-in.
- Your sign-in identity, if no other Inovy app still has an account for it.
3. What is not deleted
- Apple purchase and subscription records stay with Apple (and Adapty’s purchase records under its own retention). Deleting your data does not cancel a subscription: cancel Masal Kulübü in your iPhone’s Settings → your name → Subscriptions.
- Analytics, session replay, advertising-measurement and crash data already received by Mixpanel, Microsoft Clarity, Meta, Sentry and Google stay with them under their own retention periods; they are not linked to your name.
4. By email
Write to support@inovy.dev and include the “Your ID” value shown in Settings so we can find your data. We delete what we can match and reply within 30 days. If you have already uninstalled the game, a reinstall creates a new ID and earlier data cannot be linked to you, so please delete in the app first.