Option 1: In the app (fastest, immediate)
1. Open Duo: Voice Translator by Inovy on your phone.
2. Go to Settings and scroll to the bottom.
3. Tap Delete my data and account (Turkish interface: Verilerimi ve hesabımı sil).
4. Type the confirmation word (DELETE; in Turkish SİL) and confirm.
Deletion happens immediately and cannot be undone.
What is deleted
- Your anonymous account and sign-in.
- Server records: daily quota usage, the Plus / subscription status mirror, rewarded-ad records, feedback messages sent with “Write to us”, and your device registration.
- Everything stored on your phone: conversation history, starred items, settings and voice choices.
Your language pair and your consent answers stay on the device so the app keeps working after deletion.
What is not deleted
- Your subscription. Deleting your data does not cancel an active App Store or Google Play subscription. Cancel it in Apple ID → Subscriptions (iPhone) or Google Play → Payments & subscriptions (Android).
- Purchase records kept by Apple, Google and Adapty for billing and legal reasons.
- Analytics and crash data (Mixpanel, Sentry), collected only with your consent. It is pseudonymous, not linked to your name, and kept for those providers’ standard retention periods.
Option 2: Without the app
If you no longer have the app, e-mail support@inovy.dev with the subject Duo data deletion. Because Duo has no account e-mail, we cannot match you automatically: please tell us your device type and approximate dates of use. We will delete any records we can associate with your request and confirm by e-mail within 30 days.
Timeline
In-app deletion is immediate. E-mail requests are handled within 30 days (GDPR / KVKK).
More information
See our Privacy Policy, Terms and Support pages.