1. In the app (fastest)
- Open Shapehaus and go to Me › Settings › Delete my account.
- Read what happens, type the confirmation word (DELETE) and confirm.
- Shapehaus schedules the deletion on our servers and signs you out. If the server cannot be reached, it tells you and nothing is deleted; try again when you are online.
You have 14 days to change your mind: sign in again before then and the deletion is cancelled. After 14 days it is final.
2. What is deleted
- Your profile, your outfits, badges, sparks and wardrobe items, your push tokens, your join requests, your feedback messages and your link as a Plus payer.
- The shared Inovy sign-in, if no other Inovy app still uses it. If you used Sign in with Apple, Shapehaus’s access to your Apple ID is revoked.
- The Shapehaus data and sign-in on your phone.
3. What stays with your home
- In homes you shared, your name becomes “Former housemate”. Tasks, dates, expenses and settle-ups you were part of stay with the home, so the money and the history still add up for the others. They are no longer linked to your account.
- A home that nobody is left in is archived for 30 days and then deleted.
4. What is not deleted
- Apple purchase and subscription records stay with Apple (and Adapty’s purchase records under its own retention). Deleting your account does not cancel Plus: cancel it in your iPhone’s Settings › your name › Subscriptions.
- Anonymous usage data and crash reports already received by Mixpanel, Microsoft and Sentry stay with them under their own retention periods; they are not linked to your name.
5. By email
If you cannot use the app, write to privacy@inovy.dev from the email address of your Shapehaus account (for Sign in with Apple, the address Apple shared with us). We confirm the request and delete your account within 30 days.